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IT Support at Vibe Restaurants
IT Support at Vibe Restaurants
Who to Contact & How to Get Help
Who to Contact & How to Get Help
This page explains how IT support works at Vibe Restaurants and helps you quickly route issues to the right team the first time.
Start Here: Who Should I Contact?
Start Here: Who Should I Contact?
Ask yourself one simple question: Is this a tool or account issued to me by Vibe, or something that lives inside a restaurant?
Contact IT Help (Vibe’s IT Help Team) if the issue is related to:
Contact IT Help (Vibe’s IT Help Team) if the issue is related to:
Your Vibe-issued laptop or desktop
Your Vibe email or Google Workspace (Gmail, Calendar, Drive, Docs, Sheets)
Software you personally use for work (Adobe, Zoom, Microsoft Office, Dropbox, etc.)
Email distribution lists
Login, access issues, or password resets
Basic “how do I use this tool?” questions
Store email accounts (creation, password resets, access issues)
ithelp@viberestaurants.com
833-3IT-GOAT (833-348-4628) ext. 2
IT Support for Vibe-Issued Tools & Accounts
IT Support for Vibe-Issued Tools & Accounts
IT Help (Internal IT Team + IT Goat)
IT Help (Internal IT Team + IT Goat)
IT Help is Vibe’s centralized IT support function.
Vibe’s Internal IT Team partners with IT Goat, a managed service provider that acts as an extension of our internal IT organization and serves as the first line of defense for IT support.
From an employee perspective, IT Help is your starting point — whether the support is handled directly by internal IT or by IT Goat behind the scenes.
Who this applies to:
Who this applies to:
Vibe Headquarters (HQ) employees
Above-store roles, including:
Operating Partners
Coaches
Directors
VPs / RVPs
Field leadership and support teams
Any user issued a Vibe-owned laptop or desktop
Important: This does not include computers or tablets issued to restaurants.
Contact Brand Support or Facilities if the issue is related to:
Contact Brand Support or Facilities if the issue is related to:
Anything inside a restaurant, including:
POS systems
Payments or credit card devices
In-store network or internet
Digital or drive-thru menu boards
Store tablets or manager computers
See the In-Store Support by Brand section(s) below.
Rule of Thumb
Rule of Thumb
If it’s issued to you → IT Help
If it lives in the store → Brand Support or Facilities
WHAT IT HELP SUPPORTS
WHAT IT HELP SUPPORTS
What IT Help Supports
What IT Help Supports
IT Help supports Vibe-issued tools, accounts, and HQ technology, including both troubleshooting and basic how-to assistance.
Devices & User Access
Devices & User Access
Vibe-issued laptops and desktops
Computer setup, troubleshooting, and performance issues
User onboarding, offboarding, and access changes
Google Workspace & Collaboration
Google Workspace & Collaboration
Gmail, Calendar, Drive, Docs, Sheets, and Slides
Email access issues and password resets
Help using Google tools effectively (not just fixing problems)
Email & Distribution Lists
Email & Distribution Lists
Creation and management of email distribution groups
Adding or removing users from distribution lists
Software & Licensing
Software & Licensing
Adobe
Dropbox
Microsoft Office
Zoom
Other HQ-approved software tools
HQ Office Technology
HQ Office Technology
Verkada access control and cameras
Printers and copiers
Conference room and video conferencing equipment
HQ network and internet
Store Email Accounts
Store Email Accounts
IT Help does support store-level email accounts, including:
Account creation
Password resets
Login and access issues
🚫 IT Help does not support store computers, tablets, or in-store hardware.
WINGSTOP BRAND SUPPORT CONTACTS
WINGSTOP BRAND SUPPORT CONTACTS
My Wingstop (Access & Permissions Only)
My Wingstop (Access & Permissions Only)
IT Help supports My Wingstop access and permissioning only, including:
Login issues
Role or permission changes
🚫 IT Help does not support My Wingstop functionality, reporting, or workflows.
All other My Wingstop questions must be submitted through the My Wingstop Support Portal.
POS, payments, and in-store network:
NCR (first call) - (877) 630-9710Other Wingstop system issues:
My Wingstop Support PortalStore tablets & manager computers:
Vibe Facilities - facilities@viberestaurants.com
LITTLE CAESARS BRAND SUPPORT CONTACTS
LITTLE CAESARS BRAND SUPPORT CONTACTS
Urgent / store-down issues:
Manager on Duty → General Manager
GM → Coach → Facilities (if needed)
facilities@viberestaurants.comContact Caesar Vision Support
1-888-409-1114
Non-urgent issues:
Little Caesars Self-Service Portal
https://littlecaesarsprod.service-now.com/sp_cvessStore tablets & manager computers:
Vibe Facilities - facilities@viberestaurants.com
WHATABURGER BRAND SUPPORT CONTACTS
WHATABURGER BRAND SUPPORT CONTACTS
Store systems (POS, network, menu boards):
Whataburger Contact Center
210-476-6600
contactcenterteam@wbhq.comManager Computer (not POS Back Office):
Absolute Technologies
support@getabsolute.com
Quick Reference
Quick Reference
Issue Contact
Vibe-issued laptop or desktop IT Help
Gmail / Google Workspace IT Help
Software & licenses IT Help
Email distribution lists IT Help
Store email access IT Help
Wingstop POS / payments / network NCR (first)
Wingstop store tablets Vibe Facilities
Little Caesars store systems Caesar Vision
Little Caesars store tablets Vibe Facilities
Whataburger store systems Whataburger Contact Center
Whataburger Manager Computer Absolute Technologies
When in Doubt
When in Doubt
Your tool or account → IT Help
Store system or device → Brand Support or Facilities
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