PAYROLL

Vibe has developed established guidelines so that communication of payroll can be clear, direct, and professional, especially since it affects employee paychecks. The manual nature of our current payroll system requires upholding all deadlines and time-bound protocols to counteract the frequently missed processing cutoff (1:30 PM CST) and the subsequent time constraints that generate critical errors.  Please see the links below for documentation and full guidelines/deadlines.

Payroll Guidelines Full Document

Payroll Communication and Deadline

SCF Process

Employee Rehire Process

Zero Earnings Process

Direct Deposit Returns

The link below is for the current year's Payroll Schedule

2026 Payroll Schedule

2026 Bonus Schedule

GetMyPayStub is where the new hire onboarding process and paperwork will be completed by the employee. During these steps the employee will enter their personal information, taxes, direct deposit, etc. The manager will validate the new hire’s I-9 (and submit E-Verify in participating states). An employee is not considered Hired and cannot start working until their onboarding is complete.

Manager Start Onboarding Guide
Employee Onboarding Guide
Manager Onboarding Approval Guide
Employee Self Service Access
Updating GMPS Emails
What do I do when I get an error message saying the new hire is not eligible to be hired

Paymasters is our human resources and payroll platform. All completed employee information is stored in Paymasters. This is where we keep track of current employee information, documents, and pay rates. Employees must be terminated within Paymasters when they are no longer active with the company.

Paymasters is also where Operations Coaches will complete bi-weekly payroll for their areas.

After each pay period, each brand’s payroll hours are automatically transferred into Paymasters. Note: This will only work if the payroll IDs have been entered into the brand’s timekeeping system

Paymasters NBO Pairing Job Helper

Paymasters Overview: Presentation

Rapid! Paycard is used to set up paycard accounts for employees. Paycards must be set up in the Rapid! portal before they are given to the employee. The paycard’s direct deposit information must then be entered during the onboarding process or directly into Paymasters if they are already a current employee.

Rapid Paycard Job helper

Rapid Paycard overview:

Presentation

Updated LOA and FMLA Process

To better support our team, we have streamlined the process for requesting time off for medical or personal reasons. Whether submitting a federal FMLA request or a general Leave of Absence, please follow the workflow below to ensure proper coverage and compliance.

Please note: This process also applies to seasonal absences. Employees who leave for school and plan to return during breaks must submit a Leave of Absence request. This ensures their status is tracked correctly and prevents unintended termination in our system.

The 4-Step Leave Process

1. Notify and Apply
The employee informs their manager and submits the official request form at my.vibetribe.com under HR → Hiring and Payroll → Leave of Absence Request.

2. Submit Required Paperwork
HR will provide the necessary medical or personal certification forms. Completed forms must be returned within 15 days.

3. Stay in Touch During Leave
Employees on leave are required to provide status updates every 30 days and ensure monthly benefit premiums are paid.

4. Clearance to Return
A Return to Work doctor’s note is required prior to the employee’s first shift back.

Key Contact
For documentation and eligibility questions, please contact:
Hillary Vickers, HR Generalist
hvickers@viberestaurants.com

Full Policy Details
For the comprehensive guide, including legal definitions, eligibility requirements, and specific timelines, please review the full 

FMLA/LOA Process Document.

Please use the form below when submitting FMLA/LOA.  This form is for all Employees.
LOA Request